8 Things We Learned About Customer Success at IPMI 2022
At IPMI 2022, we attended an illuminating panel on the topic of customer success. Here are the top takeaways from parking customer success experts that we’re applying to our business as we grow.
Chief Parking Data Officer Interview: Josh Richman, FLASH
Josh Richman, data and analytics leader at FLASH, discusses “data-driven” versus “data-informed” decision-making and how digitized parking operations reveal new revenue opportunities.
Chief Parking Data Officer Interview: Eli Rothman, SpotHero
Eli Rothman, Senior Director of Revenue Operations, shares how SpotHero manages massive amounts of customer data to foster loyalty, increase retention, and drive repeat business.
