JOB DESCRIPTION
Product Support I
Organizational Chart
Reports to: Director of Operations
Skip-level: Chief Operating Officer
Management level: Individual Contributor
Who We Are
Ocra is the parking industry’s first true centralized management platform. Founded in 2018 as ParkPlace, Ocra pivoted from event parking operations to B2B SaaS solutions for parking operators in May 2020. Ocra is a global team headquartered in Los Angeles.
What We Solve
Consumer parking apps (SpotHero, ParkWhiz, Honk, etc.) often represent a significant revenue opportunity for parking operators because they bring in new customers. However, managing rates, inventory, blackouts, and reporting across multiple channels can be time-consuming and complicated.
Consider this: if you’re a parking operator using 5 different customer demand channels, then every day either you or someone on your team needs to log into 5 different platforms to manage rates and availability for all of the inventory on all of those channels. At the end of the month, when it comes time to do your reporting, you have to export transaction data from all 5 of those platforms and manually reconcile it.
You wish you just had one single place you could log on to manage all of your e-commerce inventory, change rates, manage blackouts, and view real-time reporting across all customer demand channels, all at once instead of logging into each portal individually.
Enter Ocra.
How We Solve It
Our platform is the one single place for parking operators to log in to do all of their tasks. We massively reduce the amount of time it takes them to manage their current customer demand channels (for example; SpotHero, ParkWhiz, etc.) and make it painless to scale with new ones so that they can sell more spots for higher yield.
The outcome is that for the same amount of time and work it takes to log into one single seller console, operators can widely distribute all of their available inventory across multiple channels to set pricing based on trends that they’re seeing in real-time.
What Makes Us Different
Ocra is for operators, by former operators. We’re not just “tech bros” who barged into parking because we saw dollar signs. We know the hustle, we love the industry, and we’re working to solve problems that we’ve experienced firsthand as former operators.
We believe that a rising tide raises all ships, which is why it’s our mission to orchestrate the open flow of data within the industry.
As the industry’s only pure agnostic B2B platform, we’re uniquely positioned to be the “super-connector” between parking operators and technology partners to win-win-win outcomes.
Job Description
The Product Support I is a foundational role that helps with operational processes to improve onboarding, customer support, and product testing & enhancements. This role will create a feedback cycle on successes and failures from onboarding to post-live support to drive continuous improvement.
As such, you’ll spend the majority of your time streamlining processes used to support operators utilizing the product. You’ll be a true product evangelist who learns how we solve the unique challenges for each type of customer and helps create raving fans.
You’ll develop a deep familiarity with our products, partners, and target customers to be successful in moving the needle as we scale quickly with our first-to-market platform and solutions.
At Ocra, the Product Support function encompasses:
- Become an expert in how the platform works, ready to solve for use cases out of the box, & know how to effectively communicate any identified shortcomings or enhancements.
- Help implement customer requests, testing implementations, & audit configurations to ensure customers are getting the desired experience with our product. You will assist the Director of Operations before, during, and after implementation to help customers get the most value from the product(s).
- Understand what external platforms Ocra connects to, how our customers are using them, and how that relates to our products.
- Contribute ideas and analysis in regard to enhancements to current processes and features of new or existing products.
The Product Support I position is not directly responsible for but will support:
- Product feedback (surveys, nurture campaigns, UX testing, etc.)
- Relaying opportunities for case studies, client stories, and other proof points
- Growing and nurturing our company culture
This position might be a good fit for you if:
- You have experience in the parking industry, in particular, parking operations or channel management
- You are a hyper-organized person who likes to manage a lot of moving parts
- You love technology and want to dive into a very cool product that is unlike anything else out there right now and is solving real problems
- You work well independently, can manage your own time, and do not miss targets
- Doing foundational work is something you enjoy – our company team is still new, and you’ll be helping us scale in a huge way!
Questions? We’re here to help. Contact info@getocra.com.
