JOB DESCRIPTION
Product Support Associate
Organizational Chart
Reports to: Chief Operating Officer
Skip-level: Chief Executive Officer
Management level: Individual Contributor
Job Description
We are seeking a dedicated Product Support associate to join our dynamic team. This role is integral to our operational processes, focusing on improving onboarding, customer support, and product testing & enhancements. The successful candidate will establish a feedback cycle to monitor successes and failures from onboarding to post-live support, driving continuous improvement.
As a Product Support team member, you will spend the majority of your time implementing & streamlining processes used to support operators utilizing our product. You will become a true product evangelist, understanding how we solve unique challenges for each type of customer and helping to create raving fans.
You will develop a deep familiarity with our products, partners, and target customers, playing a pivotal role as we scale quickly with our first-to-market platform and solutions.
At Ocra, the Product Support functions encompass:
- Internal Operations Focus
- Manage new and existing locations
- Conduct quarterly audits
- Monitor capacity alerts
- Oversee onboarding and synchronization
- Facilitate special operational requests
- Flag and report bugs observed
- Technical Understanding
- Develop knowledge of how the platform works, understanding user expectations and outcomes
- Be prepared to solve for abnormal use cases
- Gain a deep understanding of our channel partners, their value, and how to effectively utilize them
This position might be a good fit for you if:
- You have experience in channel management within the parking industry, in particular
- You are a hyper-organized person who likes to manage a lot of moving parts
- You love technology and want to dive into a very cool product that is unlike anything else out there right now and is solving real problems
- You have strong communication skills and the ability to engage internal stakeholders eloquently and directly when needed
- You work well independently, can manage your own time, and do not miss targets
- Doing foundational work is something you enjoy! You’ll be helping us scale in a huge way.
Equal Opportunity Employment
Ocra provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
- Resume (PDF, Google Docs, Word)
- Earliest start date
- Salary expectations
Cover letter not required, but we’d love to know more about you than just your resume! Consider writing a few sentences in your email about your parking industry experience and why you’re excited about this role.
And if you have questions, don’t hesitate to reach out.
