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Reports to: Chief Operating Officer
Skip-level: Chief Executive Officer
Management level: Individual Contributor
We are seeking a dedicated Product Support associate to join our dynamic team. This role is integral to our operational processes, focusing on improving onboarding, customer support, and product testing & enhancements. The successful candidate will establish a feedback cycle to monitor successes and failures from onboarding to post-live support, driving continuous improvement.
As a Product Support team member, you will spend the majority of your time implementing & streamlining processes used to support operators utilizing our product. You will become a true product evangelist, understanding how we solve unique challenges for each type of customer and helping to create raving fans.
You will develop a deep familiarity with our products, partners, and target customers, playing a pivotal role as we scale quickly with our first-to-market platform and solutions.
At Ocra, the Product Support functions encompass:
This position might be a good fit for you if:
Equal Opportunity Employment
Ocra provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to apply?
Cover letter not required, but we’d love to know more about you than just your resume! Consider writing a few sentences in your email about your parking industry experience and why you’re excited about this role.
And if you have questions, don’t hesitate to reach out.
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